Privacy Policy

1. Information We Collect

Information You Provide

• Account Information. When you create an account, we collect your name, email address, company name, and other registration details.
• Knowledge Content. Documents, files, text, processes, templates, and other materials you upload or create within the platform ("Your Content").
• Communications. Messages you send to us through support channels, demo requests, or email correspondence.
• Payment Information. If you purchase a paid plan, our third-party payment processor collects billing details on our behalf. We do not store full credit card numbers on our servers.

Information Collected Automatically

• Usage Data. We collect information about how you interact with the Service, including features accessed, pages viewed, actions taken, timestamps, and session duration.
• Device and Browser Information. We may collect your IP address, browser type, operating system, device identifiers, and general location inferred from your IP address.
• Cookies and Similar Technologies. We use cookies and similar tracking technologies to maintain sessions, remember preferences, and understand usage patterns. You can manage cookie preferences through your browser settings.

Information from Third-Party Integrations

When you connect third-party tools to Vursu (such as Slack, Google Drive, SharePoint, Notion, ClickUp, HubSpot, Granola, or other supported integrations), we may receive data from those services as authorized by you. We only access the data necessary to provide the integration functionality you have enabled.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your uploaded knowledge content and make it searchable, structured, and usable within the platform
• Power AI-driven features, including search, content generation, and workflow automation
• Respond to your inquiries and provide customer support
• Send transactional communications (account confirmations, security alerts, service updates)
• Send marketing communications where you have opted in (you may unsubscribe at any time)
• Monitor and analyze usage trends to improve the user experience
• Detect, prevent, and address technical issues, fraud, or security incidents
• Comply with legal obligations

3. How We Use AI and Third-Party AI Providers

Vursu uses artificial intelligence to power core platform features such as knowledge structuring, search, content generation, and workflow automation. To deliver these features, we may process Your Content through third-party AI providers, including Anthropic (Claude) and OpenAI.

Important commitments regarding AI processing:

• Your Content is sent to AI providers solely to perform the functions you initiate within the platform.
• We do not sell Your Content to AI providers or any other third party.
• We do not permit third-party AI providers to use Your Content to train their general-purpose models. Our agreements with these providers include data protection terms that restrict their use of your data.
• AI-generated outputs within Vursu are grounded in Your Content and your organization's knowledge base.

4. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers. We share information with third-party vendors who assist us in operating the Service, including cloud hosting (Vercel), AI processing (Anthropic, OpenAI), analytics, and payment processing. These providers are contractually obligated to use your data only as necessary to perform services on our behalf.
• Within Your Organization. If you use Vursu as part of a team or organization, other authorized members of your account may access shared knowledge content and workspace data according to the permissions set by your account administrator.
• Legal Requirements. We may disclose information if required to do so by law, regulation, legal process, or governmental request.
• Business Transfers. In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change.
• With Your Consent. We may share information for any other purpose with your explicit consent.

5. SMS / Text Messaging

Vursu LLC may send SMS or MMS text messages to phone numbers you provide, where you have opted in to receive them. By providing your phone number and agreeing to receive text messages from Vursu LLC, you consent to receive informational, transactional, and service-related text messages.

• Types of messages. Service updates, demo confirmations, appointment reminders, and other operational communications related to your use of Vursu services.
• Message frequency. Message frequency varies. You may receive up to 10 messages per month depending on your activity and preferences.
• Charges. Message and data rates may apply. Contact your wireless carrier for details.
• Opt-out. Reply STOP to any message to unsubscribe at any time. You will receive one confirmation message and then no further texts.
• Help. Reply HELP for assistance or contact us at support@vursu.com.
• No sharing. We do not sell, rent, or share your phone number with third parties for their marketing purposes.

For full details on how we handle SMS consent, see our SMS Consent Disclosure.

6. Data Retention

We retain your account information and Your Content for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your information within 90 days, unless we are required to retain it for legal, regulatory, or legitimate business purposes. Backup copies may persist for a limited additional period before being fully purged.

7. Data Security

We implement commercially reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS), access controls, and regular security reviews. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access. Request a copy of the personal information we hold about you.
• Correction. Request that we correct inaccurate or incomplete information.
• Deletion. Request that we delete your personal information, subject to certain exceptions.
• Data Portability. Request a copy of your data in a structured, commonly used format.
• Opt-Out of Marketing. Unsubscribe from marketing emails at any time using the link provided in the email or by contacting us.
• Withdraw Consent. Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at privacy@vursu.com.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect, use, and disclose.
• The right to request deletion of your personal information.
• The right to opt out of the sale of personal information. We do not sell personal information.
• The right to non-discrimination for exercising your privacy rights.

To submit a CCPA request, contact us at privacy@vursu.com.

10. International Users

Vursu is operated from the United States. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using the Service, you consent to the transfer of your information to the United States.

If you are located in the European Economic Area (EEA), United Kingdom, or another jurisdiction with applicable data protection laws, we process your personal data on the basis of contractual necessity, legitimate interests, or your consent, as applicable. You may exercise your rights under the General Data Protection Regulation (GDPR) by contacting us at privacy@vursu.com.

11. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 16, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us at privacy@vursu.com.

12. Third-Party Links

The Service may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. If we make material changes, we will notify you by email or through a prominent notice on the Service. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at: